ORDERS
How does ordering work?
Motion & Medium uses print-on-demand production, meaning each piece of apparel is created specifically for you after your order is placed rather than being pulled from pre-existing inventory.
Once your order is placed, it is sent into production, printed, prepared, and then shipped directly to you.
How long does it take for my order to be made?
Please allow an average of 2–5 business days for your order to be printed and prepared for shipment.
Production time is separate from shipping transit time. Once production is complete, your order will be shipped to the address provided at checkout.
Can I change or cancel my order?
Because each item is made to order, production may begin shortly after your purchase.
If you notice an issue with your order, please contact us as soon as possible at contact@motionandmedium.com. We cannot guarantee that changes or cancellations can be made once production has started.
SHIPPING & DELIVERY
How much does shipping cost?
Standard shipping starts at $4.75 for the first item, with an additional $2.40 for each additional item.
Standard shipping charges will not exceed $15 per order.
How long will shipping take?
Please allow an average of 2–5 business days for production before your order is shipped.
Once production is complete, delivery time will vary depending on the destination and shipping carrier. The production period is separate from the time your package spends in transit.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address provided during checkout.
Do you ship internationally?
Not at this time. Motion & Medium currently ships within the United States only.
International shipping is unavailable until further notice.
What happens if my package cannot be delivered?
In the event of an unsuccessful delivery, you may have the option to request a reprint for an additional charge or receive a partial refund.
Please contact us at contact@motionandmedium.com if you experience an issue with the delivery of your order.
SIZING & APPAREL
How do I know what size to order?
A size guide is provided on our product pages. Because our apparel is made to order, we strongly recommend reviewing the size guide before completing your purchase.
We are unable to offer returns or exchanges when an incorrect size is ordered.
What if I order the wrong size or color?
Because each piece is produced specifically for your order, we do not accept returns or exchanges for an incorrectly selected size or color.
Please review your size, color, and other selections carefully before completing checkout.
How should I care for my apparel?
Care instructions are provided with our products. Following the recommended washing and drying instructions will help maintain the quality of both the garment and artwork.
PRINTING
How is the artwork printed?
Our apparel is produced using direct-to-garment (DTG) printing, a process that applies the artwork directly to the fabric.
Because each item is individually printed, slight variations may occur from one garment to another.
What if the print placement looks slightly different?
For direct-to-garment products, there is a print-placement tolerance of up to 0.5 inches.
Minor variations within this tolerance are a normal part of the production process and are not considered defects.
RETURNS, REFUNDS & EXCHANGES
Do you accept returns or exchanges?
Because Motion & Medium uses print-on-demand production, each item is created specifically after it is ordered.
For this reason, returns and exchanges are not supported if you order the wrong size or color, or simply change your mind.
What if my item arrives damaged or has a manufacturing error?
If your item arrives damaged or contains a manufacturing error, please contact us within 30 days of delivery.
For qualifying issues, we will offer a free reprint or refund.
Please email contact@motionandmedium.com with your order information and a clear photo showing the issue. You do not need to return the damaged or defective product.
CONTACT & CUSTOMER SERVICE
How can I contact Motion & Medium?
For any questions, comments, or concerns, please contact us at:
Please allow 24–48 hours for a response.